Raise a Fee Query

To begin with, please note that the Raise a Fee Query - will only display for accepted shifts

1. Log into your GP Wales account.

2. Go to the “Shifts” section.
   Navigate to the relevant shift—this must be an accepted shift (not cancelled or pending).

3. Click on the shift to view the details.
   Review the information shown to confirm that the issue is with the fee, not something else like shift times or location.

4. Click “Raise Fee Query.”
   You’ll find this option near the fee or payment summary section of the shift view.

5. Write a clear, professional message.
   Use the message box to describe the issue. Be specific about what was agreed and how the current amount differs. Examples:

   • "The agreed fee was £100/hour, but the system shows £85/hour."

   • "The shift extended by 1.5 hours, but the fee hasn’t been adjusted."

6. Include relevant details or evidence.
   If possible, reference previous communications or agreements. You can copy text or screenshots into the message to support your claim.

7. Submit the fee query.
   Once sent, the Practice Manager will be notified and can respond, clarify, or update the fee.